Generating happiness is what we do. Here are just some of the benefits and rewards which will make you love working at Crystal Legal.

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Our benefits and rewards

“Since joining the company my success and achievements have been recognised, allowing me to work my way up the ladder to my current position of Team Leader. I feel my achievements and progress are genuinely appreciated and recognised.”

These are just some of the many reasons to work for us.

We want our business and people to grow together and our commitment to creating a caring and fun-loving company culture has been a priority from day one. Investing time to create a happy workforce will ultimately benefit both our customers and our business. It’s our aim to attract and retain talented individuals with staff engagement through career progression, by generating a rewarding environment and through actively encouraging employee ownership.

Latest Vacancies

Collections Agent

The Collections Agent at Crystal Legal will be a vital part of the business, delivering outstanding customer support and care in an ethical and compassionate manner.

You will be required to deliver projects and tasks to agreed timescales and will report to the Collections Team Manager.

See what a typical day in the life of a Collections Agent looks like, along with rewards and benefits…

View the Collections Agent role description here

Apply Now

Technical Administrator

The Technical Administrator at Crystal Legal will be pivotal to the company with their first-rate communication skills and meticulous attention to detail.

You’ll investigate vital facts in order to identify and create new claims management cases for our clients.

See what a typical day in the life of a Technical Administrator looks like, along with rewards and benefits…

View the Technical Administrator role description here

Apply Now

Business Process Analyst and Developer

The Business Process Analyst and Developers at Crystal Legal are considered the pillars of the company’s foundations.

You’ll be integral to the support of the operational teams in delivering a world class experience to customers.

See what a typical day in the life of a Business Process Analyst and Developer looks like, along with rewards and benefits…

View Business Process Analyst and Developer role description

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Sales Team Leader

Sales Team Leader roles have an element of managing your telesales team, but with no cold calling.

You’ll support, manage and inspire your team to achieve daily, weekly and monthly targets. You’ll also be responsible for the recruitment and motivation of your team to be the best they can be and deliver great results.

See what a typical day in the life of a Sales Team Leader looks like (it’s not like a lot of call centre manager jobs), along with rewards and benefits…

View Sales Team Leader role description

Apply Now

Operational Team Leader

As part of our call centre manager team, the Operational Team Leader will support, manage and inspire a team of Administrators to achieve daily, weekly and monthly targets.

You’ll also be responsible for recruiting, developing and motivating your team to be the best they can be and deliver great stuff.

See what a typical day in the life of an Operational Team Leader looks like (it’s not like a lot of call centre manager jobs), along with rewards and benefits…

View Operational Team Leader role job description

Apply Now

Customer Relations Team Leader

Customer service is at the heart of what we do. Call centre customer service jobs require great team leaders. As Customer Relations Team Leader you will support, manage and inspire your team to achieve daily, weekly and monthly targets.

You’ll also be responsible for the recruitment and motivation of your team to be the best they can be and deliver great results.

See what a typical day in the life of a Customer Relations Team Leader looks like (it’s different to a lot of call centre manager jobs), along with rewards and benefits…

View Customer Relations Team Leader role description

Apply Now

Customer Service Agent

Customer service is at the heart of what we do.

As part of our call centre customer service team our Customer Service Agents provide excellent customer service in ways that ensure the successful completion of claims within the agreed timescales.

See what a typical day in the life of a Customer Service Agent looks like (it’s a little different from a lot of call centre customer service jobs), along with rewards and benefits…

View Customer Service Agent role description

Apply Now

Sales Agent

This position is different to other call centre jobs – our Sales Agent roles have an element of telesales jobs, but with no cold calling.

In our call centre you will deal with inbound calls and act as sales representative for customers – you’ll convert inbound call centre leads supplied by both internal and external parties. This role involves ensuring customer claim packs are sent out to enable our customers to claim their mis-sold PPI, and that the packs are sent back into our team for processing.

See what a typical day in the life of a Sales Agent looks like, along with rewards and benefits…

View Sales Agent role description

Apply Now

Case Handler

The Case Handler role is one of our administration jobs. In this admin role you will:

Effectively manage cases in ways that provides administrative support to a professional and ever-growing claims management process.

Ensure that processes and activities are carried out to successfully complete a claim of mis-sold PPI for our customers.

Call centre admin roles are important – see what a typical day in the life of a Case Handler looks like, along with rewards and benefits…

View Case Handler role description

Apply Now
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