Are you clan-destined?

As part of the Crystal Legal Services family everyone makes a difference. Everyone plays a part. Our unique range of expertise is represented by four ‘clans’, each possessing highly prized skill sets. Work with us and you will work within this Crystal community, where each member of staff is allowed to naturally excel in what they do and has a definite sense of belonging.

As a rapidly growing organisation we have a range of different roles available across the company including sales agents, customer service agents, case handlers, correspondent administrators, credit control agents plus Critical Support positions within our Human Resources, Finance, IT, System Development and Marketing departments.

The Crusaders

Resilient and motivated self-starters, our Crusaders are the bravehearts at Crystal. These call centre jobs involve working in our Outbound/Inbound Sales and Marketing teams. You will use your specialist skills to build effective relationships from outbound calls to customers. As a Crusader you will be a key player in building business, generating “leads” to transfer to our Specialist Sales Agents. As part of these telesales jobs, a Crusader’s daily mission is to find those individuals whom Crystal can help and to forge forward that claim.
View Clan Jobs

The Drivers

Steadfast and tenacious, our stags never give up. These call centre customer service jobs are our Customer/Client Relationship Agents, Credit Control Agents, PPI Specialists and Case Handlers. Born multi-taskers, these clan members will be responsible for designated PPI cases, providing a go-to fountain of knowledge which can be eternally relied upon for a breadth of information. A Driver offers exceptional customer service at all times and support for clients via inbound and outbound contact so that each claim progresses over the finish line with the best possible outcome for all. Our Credit Control Agents are trained to take payments, issue letters and other notices identifying any concerns or issues to the Credit Control Team Leader. Drivers always maintain a great rapport with clients and colleagues, leading sometimes difficult situations smoothly and with grace.
View Clan Jobs

The Upholders

Often viewed as the reinforcements or pillars of Crystal’s business foundations, our Upholders keep the wheels turning. Upholder clan roles are our call centre admin and are a formidable force. These call centre jobs are within our Human Resources, Quality Control, Systems Development and IT, Finance, Learning & Development and Product Development teams. These clan members take on our administration jobs and make everything possible and, as an Upholder, you will ensure that our people and our standards are second to none.
View Clan Jobs

The Seekers

Crystal’s skilful factfinders are swift and diligent, whatever the task at hand. Seekers are the processing powerhouse of all Crystal data and information and include our Correspondent Administrators, Administrative Assistants and Technical Administrators. These unflappable individuals will be expected to manage a high volume, process-driven workload to a consistently high standard. Crystal Administrators work alongside our Customer Relations team enabling a customer’s PPI claim through meticulous attention to spreadsheets and other paperwork. A Seeker’s ‘behind the scenes’ role is vital to move any customer case forward.
View Clan Jobs

There are many reasons to join the Crystal clan such as great training, attractive rewards and opportunities for career development within a fun working environment. Contact us to find out more about what each department and role can offer you.

Join our clan
Have you got what it takes to become our next crusader?
Find your home as a seeker