At Crystal Legal Services we don't stand still. We're constantly shaping a vibrant future which lies before us. So why not join us on the journey?

Our Values

Trust

TRUST is an essential quality which underpins our ethos and we abide by a transparent and ethical approach at all times.

Doing great stuff

DOING GREAT STUFF. Delivering PPI and PBA wins for individuals and families since 2009 and fostering a fun-loving company culture.

Being the best we can

BEING THE BEST WE CAN. Achieving first class results for our customers as well as fulfilling individual potential within our staff development programmes.

Working as a team

WORKING AS A TEAM to enhance individual performance and achieve team goals. Pulling together to create a shared culture of success is incredibly exciting and effective.

Career Development

At Crystal Legal Services we know it’s your skills and talent that form the foundations on which our business is built. In return, we’ll show you steadfast commitment and offer all you need to do a great job as well as excellent career development opportunities. All our clan members are given the opportunity to climb the careers ladder so that we can enable individuals to achieve their ambitions and fulfil their potential.

Staff training and development is at the heart of what we do. At every level we’ll nurture your existing skills and provide opportunities for career progression. We’ll build upon those skills and experience which will serve you well wherever your career path takes you.

Our training and development programme offers a blend of structured learning through 1-2-1 coaching, feedback and on-the-job training. Upon joining us you’ll receive a personal development plan to underpin your goals and objectives which is measured throughout your whole career at Crystal.

“I have been given the opportunity to learn and develop my own skills, and the trust and encouragement to apply them within my team.”

Latest Vacancies

Customer Service Advisor

As part of our sales team, your daily mission is to find those individuals whom Crystal can help and forge forward a claim.

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Sales Team Leader

We are looking for someone with excellent people management, leadership skills and confidence and understanding about how to successfully deliver change. The purpose of the Sales Team Leader is to build, develop and motivate a team of sales agents to meet and exceed KPIs’.

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Administration Quality Auditor

Are you an Administrator that is passionate about improving and supporting your colleagues work?
An exciting opportunity exists for experienced Administrators to move into an auditor role focused on improving processes and timely completion of tasks.
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Learning and Development Business Partner

An experienced Learning and Development Business Partner is required to create an ‘energetic and exciting learning environment’, leading and facilitating learning programmes and strategies at all levels within the business.

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Digital Marketing Executive

A Digital Marketing Executive with a strong understanding and experience of increasing organic and paid reach in marketing campaigns is required to work on a fast-paced programme to deliver growth and optimisation.

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Team Leader

Experienced Customer service and Administration Team Leaders with contact centre experience, excellent people management and leadership skills are required to support, manage and inspire the administration and client relationship teams to achieve daily, weekly and monthly targets.

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Collections Agent

The Collections Agent at Crystal Legal will be a vital part of the business, delivering outstanding customer support and care in an ethical and compassionate manner.

You will be required to deliver projects and tasks to agreed timescales and will report to the Collections Team Manager.

View the Collections Agent role description here

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Administrator

The Administrator at Crystal Legal will be pivotal to the company with their first-rate communication skills and meticulous attention to detail.

You’ll investigate vital facts in order to identify and create new claims management cases for our clients.

View the Administrator role description here

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Business Process Analyst and Developer

The Business Process Analyst and Developers at Crystal Legal are considered the pillars of the company’s foundations.

You’ll be integral to the support of the operational teams in delivering a world class experience to customers.

See what a typical day in the life of a Business Process Analyst and Developer looks like, along with rewards and benefits…

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Customer Service Advisor

Customer service is at the heart of what we do.

As part of our call centre customer service team our Customer Service Agents provide excellent customer service in ways that ensure the successful completion of claims within the agreed timescales.

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