Management team

Tony Shields

Tony Shields

The Big Chief!
Something you might not know about me:
“I am a keen cyclist have been known to peddle to the office”

Wil Chung

Senior Marketing Manager
Something you might not know about me:
"I had my first autograph request when I was 8 years old"
Jason Ford

Jason Ford

Service Creation, Change and Project Management
Something you might not know about me:
“I ran my own pub and sang in a band!”
Amy Groom - Operations Manager

Amy Groome

Sales Manager
Something you might not know about me:
"I was Chamber of Commerce young business person of the year 2015"

Team leaders

Chris Coleman - Team Leader, Lead Generation

Chris Coleman

Team Leader - Lead Generation
Something you might not know about me:
“I have a phobia of rollercoasters!”

Darrell Jackson

Team Leader - Specialist Sales
Something you might not know about me:
“I can play the bagpipes!”

Zoe Williams

Team Leader - STAT/Admin
Something you might not know about me:
"I am a Black Belt in Karate!"
Mike Deeming - IT Manager

Mike Deeming

IT Manager
Something you might not know about me:
“I'm a heavy metal guitarist”

Clan members

Martin Goodall

Martin Goodall

Something you might not know about me:
“I'm a professional fire eater!”

Jade Hockenhull

Quality Analyst
Something you might not know about me:
“I sang on Waterloo Road, the TV show”

Joe Vaneethan

Specialist Sales
Something you might not know about me:
"I am an ex – boxer!"
Dawn Lazenby - Lead Generation

Dawn Lazenby

Lead Generation
Something you might not know about me:
“I can touch my nose with my tongue!”

Our clans

The Crusaders

Resilient and motivated self-starters, our Crusaders are the bravehearts at Crystal. These call centre jobs involve working in our Outbound/Inbound Sales and Marketing teams. You will use your specialist skills to build effective relationships from outbound calls to customers. As a Crusader you will be a key player in building business, generating “leads” to transfer to our Specialist Sales Agents. As part of these telesales jobs, a Crusader’s daily mission is to find those individuals whom Crystal can help and to forge forward that claim.
View Clan Jobs

The Drivers

Steadfast and tenacious, our stags never give up. These call centre customer service jobs are our Customer/Client Relationship Agents, Credit Control Agents, PPI Specialists and Case Handlers. Born multi-taskers, these clan members will be responsible for designated PPI cases, providing a go-to fountain of knowledge which can be eternally relied upon for a breadth of information. A Driver offers exceptional customer service at all times and support for clients via inbound and outbound contact so that each claim progresses over the finish line with the best possible outcome for all. Our Credit Control Agents are trained to take payments, issue letters and other notices identifying any concerns or issues to the Credit Control Team Leader. Drivers always maintain a great rapport with clients and colleagues, leading sometimes difficult situations smoothly and with grace.
View Clan Jobs

The Upholders

Often viewed as the reinforcements or pillars of Crystal’s business foundations, our Upholders keep the wheels turning. Upholder clan roles are our call centre admin and are a formidable force. These call centre jobs are within our Human Resources, Quality Control, Systems Development and IT, Finance, Learning & Development and Product Development teams. These clan members take on our administration jobs and make everything possible and, as an Upholder, you will ensure that our people and our standards are second to none.
View Clan Jobs

The Seekers

Crystal’s skilful factfinders are swift and diligent, whatever the task at hand. Seekers are the processing powerhouse of all Crystal data and information and include our Correspondent Administrators, Administrative Assistants and Technical Administrators. These unflappable individuals will be expected to manage a high volume, process-driven workload to a consistently high standard. Crystal Administrators work alongside our Customer Relations team enabling a customer’s PPI claim through meticulous attention to spreadsheets and other paperwork. A Seeker’s ‘behind the scenes’ role is vital to move any customer case forward.
View Clan Jobs

Latest Vacancies

Customer Service Advisor

As part of our sales team, your daily mission is to find those individuals whom Crystal can help and forge forward a claim.

View sales Advisor role description

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Sales Team Leader

We are looking for someone with excellent people management, leadership skills and confidence and understanding about how to successfully deliver change. The purpose of the Sales Team Leader is to build, develop and motivate a team of sales agents to meet and exceed KPIs’.

View Sales Team Leader role description

Apply Now

Administration Quality Auditor

Are you an Administrator that is passionate about improving and supporting your colleagues work?
An exciting opportunity exists for experienced Administrators to move into an auditor role focused on improving processes and timely completion of tasks.
View Administration Quality Auditor role description

Apply Now

Learning and Development Business Partner

An experienced Learning and Development Business Partner is required to create an ‘energetic and exciting learning environment’, leading and facilitating learning programmes and strategies at all levels within the business.

View Learning and Development Business Partner role description

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Digital Marketing Executive

A Digital Marketing Executive with a strong understanding and experience of increasing organic and paid reach in marketing campaigns is required to work on a fast-paced programme to deliver growth and optimisation.

View Digital Marketing Executive role description

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Team Leader

Experienced Customer service and Administration Team Leaders with contact centre experience, excellent people management and leadership skills are required to support, manage and inspire the administration and client relationship teams to achieve daily, weekly and monthly targets.

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Collections Agent

The Collections Agent at Crystal Legal will be a vital part of the business, delivering outstanding customer support and care in an ethical and compassionate manner.

You will be required to deliver projects and tasks to agreed timescales and will report to the Collections Team Manager.

View the Collections Agent role description here

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The Administrator at Crystal Legal will be pivotal to the company with their first-rate communication skills and meticulous attention to detail.

You’ll investigate vital facts in order to identify and create new claims management cases for our clients.

View the Administrator role description here

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Business Process Analyst and Developer

The Business Process Analyst and Developers at Crystal Legal are considered the pillars of the company’s foundations.

You’ll be integral to the support of the operational teams in delivering a world class experience to customers.

See what a typical day in the life of a Business Process Analyst and Developer looks like, along with rewards and benefits…

View Business Process Analyst and Developer role description

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Customer Service Advisor

Customer service is at the heart of what we do.

As part of our call centre customer service team our Customer Service Agents provide excellent customer service in ways that ensure the successful completion of claims within the agreed timescales.

View Customer Service Advisor role description

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