Management team

Tony Shields

Tony Shields

The Big Chief!
Something you might not know about me:
“I am a keen cyclist have been known to peddle to the office”
Anne Downing

Anne Downing

HR & Engagement Manager
Something you might not know about me:
"I'm an avid England Rugby Supporter"
Jason Ford

Jason Ford

Service Creation, Change and Project Management
Something you might not know about me:
“I ran my own pub and sang in a band!”
Amy Groom - Operations Manager

Amy Groome

Operations Manager
Something you might not know about me:
"I was Chamber of Commerce young business person of the year 2015"

Team leaders

Chris Coleman - Team Leader, Lead Generation

Chris Coleman

Team Leader - Lead Generation
Something you might not know about me:
“I have a phobia of rollercoasters!”
Darrell Jackson - Team Leader, Specialist Sales

Darrell Jackson

Team Leader - Specialist Sales
Something you might not know about me:
“I can play the bagpipes!”

Zoe Williams

Team Leader - STAT/Admin
Something you might not know about me:
"I am a Black Belt in Karate!"
Mike Deeming - IT Manager

Mike Deeming

IT Manager
Something you might not know about me:
“I'm a heavy metal guitarist”

Clan members

Martin Goodall

Martin Goodall

Aquarium
Something you might not know about me:
“I'm a professional fire eater!”
Charlotte Callaghan

Charlotte Callaghan

Customer Relations Team
Something you might not know about me:
“I believe in unicorns!”
Kaysha Grocott - Credit Control

Kaysha Grocott

Credit Control
Something you might not know about me:
"I had open heart surgery at 2 1/2!"
Joe Vaneethan - Specialist Sales

Joe Vaneethan

Specialist Sales
Something you might not know about me:
"I am an ex – boxer!"
Scott McNeil - Specialist Sales

Scott McNeil

Specialist Sales
Something you might not know about me:
“I was once in an Abba tribute band!”
Lauren Holbrook

Lauren Holbrook

Customer Relations Team
Something you might not know about me:
“I'm Motown mad!”
Pete Collister - Lead Generation

Peter Collister

Lead Generation
Something you might not know about me:
“I'm a huge AC/DC fan!”
Dawn Lazenby - Lead Generation

Dawn Lazenby

Lead Generation
Something you might not know about me:
“I can touch my nose with my tongue!”

Our clans

The Crusaders

Resilient and motivated self-starters, our Crusaders are the bravehearts at Crystal. These call centre jobs involve working in our Outbound/Inbound Sales and Marketing teams. You will use your specialist skills to build effective relationships from outbound calls to customers. As a Crusader you will be a key player in building business, generating “leads” to transfer to our Specialist Sales Agents. As part of these telesales jobs, a Crusader’s daily mission is to find those individuals whom Crystal can help and to forge forward that claim.
View Clan Jobs

The Drivers

Steadfast and tenacious, our stags never give up. These call centre customer service jobs are our Customer/Client Relationship Agents, Credit Control Agents, PPI Specialists and Case Handlers. Born multi-taskers, these clan members will be responsible for designated PPI cases, providing a go-to fountain of knowledge which can be eternally relied upon for a breadth of information. A Driver offers exceptional customer service at all times and support for clients via inbound and outbound contact so that each claim progresses over the finish line with the best possible outcome for all. Our Credit Control Agents are trained to take payments, issue letters and other notices identifying any concerns or issues to the Credit Control Team Leader. Drivers always maintain a great rapport with clients and colleagues, leading sometimes difficult situations smoothly and with grace.
View Clan Jobs

The Upholders

Often viewed as the reinforcements or pillars of Crystal’s business foundations, our Upholders keep the wheels turning. Upholder clan roles are our call centre admin and are a formidable force. These call centre jobs are within our Human Resources, Quality Control, Systems Development and IT, Finance, Learning & Development and Product Development teams. These clan members take on our administration jobs and make everything possible and, as an Upholder, you will ensure that our people and our standards are second to none.
View Clan Jobs

The Seekers

Crystal’s skilful factfinders are swift and diligent, whatever the task at hand. Seekers are the processing powerhouse of all Crystal data and information and include our Correspondent Administrators, Administrative Assistants and Technical Administrators. These unflappable individuals will be expected to manage a high volume, process-driven workload to a consistently high standard. Crystal Administrators work alongside our Customer Relations team enabling a customer’s PPI claim through meticulous attention to spreadsheets and other paperwork. A Seeker’s ‘behind the scenes’ role is vital to move any customer case forward.
View Clan Jobs

Latest Vacancies

Collections Agent

The Collections Agent at Crystal Legal will be a vital part of the business, delivering outstanding customer support and care in an ethical and compassionate manner.

You will be required to deliver projects and tasks to agreed timescales and will report to the Collections Team Manager.

See what a typical day in the life of a Collections Agent looks like, along with rewards and benefits…

View the Collections Agent role description here

Apply Now

Technical Administrator

The Technical Administrator at Crystal Legal will be pivotal to the company with their first-rate communication skills and meticulous attention to detail.

You’ll investigate vital facts in order to identify and create new claims management cases for our clients.

See what a typical day in the life of a Technical Administrator looks like, along with rewards and benefits…

View the Technical Administrator role description here

Apply Now

Business Process Analyst and Developer

The Business Process Analyst and Developers at Crystal Legal are considered the pillars of the company’s foundations.

You’ll be integral to the support of the operational teams in delivering a world class experience to customers.

See what a typical day in the life of a Business Process Analyst and Developer looks like, along with rewards and benefits…

View Business Process Analyst and Developer role description

Apply Now

Sales Team Leader

Sales Team Leader roles have an element of managing your telesales team, but with no cold calling.

You’ll support, manage and inspire your team to achieve daily, weekly and monthly targets. You’ll also be responsible for the recruitment and motivation of your team to be the best they can be and deliver great results.

See what a typical day in the life of a Sales Team Leader looks like (it’s not like a lot of call centre manager jobs), along with rewards and benefits…

View Sales Team Leader role description

Apply Now

Operational Team Leader

As part of our call centre manager team, the Operational Team Leader will support, manage and inspire a team of Administrators to achieve daily, weekly and monthly targets.

You’ll also be responsible for recruiting, developing and motivating your team to be the best they can be and deliver great stuff.

See what a typical day in the life of an Operational Team Leader looks like (it’s not like a lot of call centre manager jobs), along with rewards and benefits…

View Operational Team Leader role job description

Apply Now

Customer Relations Team Leader

Customer service is at the heart of what we do. Call centre customer service jobs require great team leaders. As Customer Relations Team Leader you will support, manage and inspire your team to achieve daily, weekly and monthly targets.

You’ll also be responsible for the recruitment and motivation of your team to be the best they can be and deliver great results.

See what a typical day in the life of a Customer Relations Team Leader looks like (it’s different to a lot of call centre manager jobs), along with rewards and benefits…

View Customer Relations Team Leader role description

Apply Now

Customer Service Agent

Customer service is at the heart of what we do.

As part of our call centre customer service team our Customer Service Agents provide excellent customer service in ways that ensure the successful completion of claims within the agreed timescales.

See what a typical day in the life of a Customer Service Agent looks like (it’s a little different from a lot of call centre customer service jobs), along with rewards and benefits…

View Customer Service Agent role description

Apply Now

Sales Agent

This position is different to other call centre jobs – our Sales Agent roles have an element of telesales jobs, but with no cold calling.

In our call centre you will deal with inbound calls and act as sales representative for customers – you’ll convert inbound call centre leads supplied by both internal and external parties. This role involves ensuring customer claim packs are sent out to enable our customers to claim their mis-sold PPI, and that the packs are sent back into our team for processing.

See what a typical day in the life of a Sales Agent looks like, along with rewards and benefits…

View Sales Agent role description

Apply Now

Case Handler

The Case Handler role is one of our administration jobs. In this admin role you will:

Effectively manage cases in ways that provides administrative support to a professional and ever-growing claims management process.

Ensure that processes and activities are carried out to successfully complete a claim of mis-sold PPI for our customers.

Call centre admin roles are important – see what a typical day in the life of a Case Handler looks like, along with rewards and benefits…

View Case Handler role description

Apply Now
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